TERMS AND CONDITIONS
Completing an order on this website implies the acceptance of these general conditions of sale.
The products are sold at the price confirmed at the checkout page. STOREVIP.COM reserves the right to change prices of products at any time.
DUTIES AND TAXES
Please note that you may incur in paying, at the reception of the goods, custom duties or taxes if your shipping address is outside the United States.
PRODUCT DESCRIPTIONSThe pictures and specifications used to describe the products in this website may not be fully representative of its features and they can slightly differ in some details such as color, size and more and they need to be intended as generic and approximated.
RETURNS AND REFUNDSAny brand new product can be returned for a full refund or store credit within 30 days of delivery. To get instructions on how to proceed with the return, contact us by opening a request in the SUPPORT page of this website. Once we receive it back and verify it is unworn, the return will be processed and a full refund will be issued.
PRODUCT WARRANTYThe warranty of 24 months, according to the Consumer Code DL 206/05, applies to products that shows a lack of conformity (defective). In such cases STOREVIP.COM will restore the conformity by repairing / replacing the product or issuing a full or partial refund. The warranty does not apply in case of:
- Damages due tu improper usage of the product such as scratching, bouncing, falling, hitting;
- Intentional damage;
- Normal wear and tear or aging of the used materials;
- Neglected care.
- Email address
- The code of the product replaced (written as on the label tag or on the back of the case, for example XX-001-01)
- The receipt showing proof of the date of purchase
- A description of the defect or reason for assistance request
- We will send the Customer an RMA form (Return Merchandise Authorization) be completed by Customer;
- We will repair, replace of refund the product.